Why was I charged? / I don't recognise this charge

If you see a charge from PrivateByRight or Javna Limited on your bank or card statement, it is most likely from a PrivateByRight VPN subscription.

Before contacting us, please check:

• Whether you or someone in your household signed up for a subscription.
• Your subscription status at members.privatebyright.com.
• Whether the charge date matches your subscription renewal date.

If You Believe the Charge Is Unauthorised

Contact support@privatebyright.com immediately with:

• Your email address (or the email you believe was used to sign up).
• The last 4 digits of the card that was charged.
• The date and amount of the charge.

Please do not initiate a chargeback before contacting us — we will resolve the issue quickly and a chargeback can complicate the process unnecessarily.