30-day money-back guarantee for direct purchases. New subscriptions purchased directly from PrivateByRight may request a refund within 30 days, subject to our Terms.
If you're not satisfied with the service within 30 days of your initial direct purchase, contact support@privatebyright.com to request a refund. Approved refunds are processed to the original payment method within 10 business days.
App Store purchases are billed by Apple. Refund requests must be submitted to Apple, and eligibility and approval are determined by Apple and applicable law.
After 30 Days
Subscriptions are non-refundable after the 30-day guarantee period, except as required by applicable law. This includes the 14-day statutory cooling-off period for UK consumers under the Consumer Contracts Regulations 2013, which applies to digital services purchased online.
When Refunds May Be Denied
- If you have previously claimed a refund from PrivateByRight VPN.
- If your account has been suspended or terminated for violating our Terms of Service.
- In cases of suspected fraud or abuse.
To request a refund, email support@privatebyright.com with your account email and the reason for your request.