If you cancelled your subscription but are still seeing charges, there are a few possible explanations:

  1. The charge was for the current period. If your subscription renewed before you cancelled, you will have been charged for that period. Cancellation stops future renewals — it does not reverse a charge that has already been made.
  2. You may have multiple accounts. Check whether a different email address was used to create a second subscription.
  3. The cancellation may not have completed. Log in to members.privatebyright.com and verify that your subscription status shows as cancelled.

If none of the above explains the charge, email support@privatebyright.com with your account email and the details of the charge. We will investigate and resolve it promptly.