If you're having trouble logging in, work through the following steps:

  1. Check your email address. Make sure you're using the exact email address you registered with. Check for typos.
  2. Reset your password. Go to members.privatebyright.com, click Forgot Password, and follow the steps.
  3. Clear your browser cache and cookies. Old session data can sometimes prevent login.
  4. Try a different browser or device. This rules out browser-specific issues.
  5. Check your account status. If your subscription has expired, you can still log in but VPN access will be limited until you renew.

If none of these steps resolve the issue, contact support@privatebyright.com with your account email and a description of the problem.